What is IDA?
The International Door Association or IDA was created to maintain quality control in the door industry by creating programs and services for those who sell, install, and service door products. They are there to attain a level of product and installation quality unmatched by any other industry. Raynor Door Authority values being a member of IDA because it shows our commitment to provide our customers with the most educated and qualified personnel to deliver the best garage door service there is.
What is the IDAExpo?
The IDAExpo Is an annual event where industry professionals gather for educational workshops, industry speakers, the latest product innovations, and networking. This year was held in Indianapolis, Indiana, where we had the opportunity to bring together employees from every Raynor Door Authority location across the US and Canada.
Photo credit: https://www.facebook.com/InternationalDoorAssociation/
A Place For Innovation
The IDAExpo is our once a year opportunity to bring together our employees from all over the country (and Canada) and operate as one cohesive team. We come together to learn best practices from industry leaders, participate in workshops regarding industry trends, and meet with other professionals during the trade show exhibition to learn about innovative products and services. Our team has a hunger to learn and improve, and the IDAExpo provides top-notch learning opportunities, so that we can be better service providers to our customers. We also had four RDA technicians pass their certification exams during the Expo!
Bringing RDA Together
Not only do we use the IDAExpo as a way to stay on the cutting edge of innovation, it is also a time for our locations to come together as one to review our progress from the previous year (2018) and discuss our plans for the rest of this year (2019). Our leaders spent time aligning branch-level goals with RDA strategic initiatives for 2019 and charted a course to make our customers even MORE ridiculously happy.
Pictured Above: Phil Pro (front) and Tim Wilson. Phil is IDEA certified in both residential and commercial sectional products and Tim is on his way to being IDEA certified for both rolling steel and fire doors.
We made tremendous progress in 2018 and now, barreling into Q2 of 2019, we've got even bigger plans to become the best garage door service company out there. The IDAExpo gave us an opportunity to slow down and reflect on how we did in 2018. It also provided an extra boost of motivation, confidence, and clarity. The balance of 2019 will be focused on aligning all of our branches with the same vision on how we will make our customers even more happy than they already are.
Our customers are our number one priority. If you want to see first-hand how much we invest in our employees to make happy customers, hit that button below.